The quality imperative

Measurement and Management of Quality in Healthcare

John R Kimberley, Etienne Minvielle

214 pages, parution le 01/07/2000

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Résumé

Efforts to reform healthcare systems around the globe are proliferating rapidly. No country is immune from the two fundamental pressures that are driving change: cost and access. Every system is experimenting with measures designed to contain costs while simultaneously trying to determine how best to resolve the question of who should be eligible for what services under what conditions.

In the midst of these experiments, serious concerns about quality are being raised. Are efforts to contain costs leading to practices which have a detrimental impact on quality? What, in fact, is "quality" in the world of healthcare? How should it be measured' And how can it be improved' These questions are on the cutting edge of debates about the management of healthcare in the future.

This book examines these questions in detail by combining chapters outlining the basic issues with others describing state-of-the-art efforts to measure and manage quality more effectively. The result is an up-to-date compendium of issues and experiences presented by leading researchers and practitioners which should be of interest to healthcare managers and policy makers as well as to students and researchers in the field.

Contents:

Introduction: The Quality Imperative — Origins and
Challenges
Part I — Perspectives: Information Systems and Quality in Health Care
Quality Management in French Hospitals: From Implicit Concern to Radical Change
Part II — Practices: Coordination and Patient Care Outcomes
Implementing Continuous Quality Improvement
Evaluation Units in French Hospitals: Experiences and Limitations
Quality Management at The University of Pennsylvania Health System
Part III — Potential: Evaluating Quality Outcomes Against Best Practice: A New Frontier
Rethinking Quality: Complexity and Context in Health Care
The Quality Imperative: Lessons and Potential

L'auteur - John R Kimberley

University of Pennsylvania & INSEAD

L'auteur - Etienne Minvielle

Étienne Minvielle est professeur des universités et responsable d'une mission de développement de parcours innovants au sein de la direction générale du centre régional de lutte contre le cancer Gustave-Roussy.

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Caractéristiques techniques

	PAPIER
Éditeur(s)	ICP
Auteur(s)	John R Kimberley, Etienne Minvielle
Parution	01/07/2000
Nb. de pages	214
Format	15,5 x 22,5
Couverture	Relié
Poids	472g
Intérieur	Noir et Blanc
EAN13	9781860941733
ISBN13	978-1-86094-173-3