Training in Interpersonal Skills

TIPS for Managing People at Work

Stephen P. Robbins, Philip Hunsaker

415 pages, parution le 21/09/2005 (4^eme édition)

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Résumé

For use as a supplement in courses in management and management skills, organizational behavior and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics.

This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.

L'auteur - Stephen P. Robbins

Stephen Robbins, docteur en sciences de gestion, enseigne le management et le comportement organisationnel à l'université de San Diego (États-Unis). On lui doit de nombreux ouvrages sur ces thèmes, dont le best-seller mondial Organizational Behavior, également disponible chez Pearson Education France (Comportements organisationnels, 12e édition, 2006).

L'auteur - Philip Hunsaker

Phillip L. Hunsaker, University of San Diego

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Sommaire

Skills: An Introduction
Self-Awareness
Self-Management: Clarifying Values, Setting Goals, and Planning
Sending Interpersonal Messages
Listening and Reading Non-Verbal Messages
Providing Feedback
Goal Setting
Coaching, Counseling, and Mentoring
Empowering People Through Delegating
Politicking
Persuading: Developing Trust and Influencing Others
Leading
Managing Change
Working in Teams
Running Meetings
Working with Diverse Others
Ethical Decision Making
Creative Problem Solving
Resolving Conflicts
Negotiating
Integrating Exercises

Appendix A. Journals
Appendix B. Email Etiquette
Appendix C. Exercise Guidelines and Materials

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Pearson, Prentice Hall
Auteur(s)	Stephen P. Robbins, Philip Hunsaker
Parution	21/09/2005
Édition	4^eme édition
Nb. de pages	415
Format	17,5 x 23,5
Couverture	Broché
Poids	600g
Intérieur	Noir et Blanc
EAN13	9780131481510
ISBN13	978-0-13-148151-0