A+ Complete Study Guide

• In-depth coverage of every exam objective-all the information you need
• Practical information on essential hardware- and OS-related tasks
• Hundreds of challenging review questions, in the book and on the CD
• Leading-edge exam preparation software, including our custom testing engine and electronic flashcards

The second CD features twenty instructional videos. Ranging in length from two to five minutes and highlighted at relevant spots throughout the book, they cover the essential hands-on tasks and techniques you must master to earn your certification.

Contents

Introduction
Assessment Test: Core Hardware Service Technician Exam
Assessment Test: Operating System Technologies Exam
PART I: A+: Core Hardware Service Technician Exam
Chapter 1: Basic Computer Service Concepts
Chapter 2: PC Architecture
Chapter 3: PC Memory Architecture
Chapter 4: Disk System Architecture
Chapter 5: PC Bus Architectures
Chapter 6: Peripheral Devices
Chapter 7: How Printers Work
Chapter 8: Networking Fundamentals
Chapter 9 : Installation and Upgrades
Chapter 10: Troubleshooting Techniques
PART II: A+: Operating System Technologies Exam
Chapter 11: Introduction to Computer Operating Systems
Chapter 12: Using the Microsoft Operating System GUI
Chapter 13: Installing and Using Windows 95/98
Chapter 14: Installing and Using Windows 2000 Professional
Chapter 15: Application Installation and Configuration
Chapter 16: Using and Configuring Additional Peripherals
Chapter 17: Preventative Maintenance
Chapter 18: Configuring Network Software
Chapter 19: Windows and Application Troubleshooting
Glossary