Defensive Design For the Web

How to improve error messages, help, forms, and other crisis points

Matthew Linderman, Jason Fried - Collection Voices that matter

246 pages, parution le 29/03/2004

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Résumé

Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37 signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel) will show you how.

Defensive design is like defensive driving brought to the Web. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Good site defense can make or break the customer experience.

In these pages, you'll see hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. You'll learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. You'll also explore how to evaluate your own site's defensive design and improve it over the long term.

This book is a must read for designers, programmers, copywriters, and any other site decision-makers who want to increase usability and customer satisfaction.

L'auteur - Jason Fried

Jason Fried et David Heinemeier Hansson, auteurs du best-seller Rework, ont créé et administrent Basecamp, un éditeur de logiciel mondialement connu... qu'ils dirigent selon les principes de ce livre !

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Sommaire

Understanding Defensive Design
Show the Problem
Language Matters
Bulletproof Forms
Missing in Action
Lend a Helping Hand
Get Out of the Way
Search and Rescue
Out of Stocks and Unavailable Items
The Contingency Design Test
Conclusion
Contingency Design

Voir tout

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Caractéristiques techniques

	PAPIER
Éditeur(s)	New Riders
Auteur(s)	Matthew Linderman, Jason Fried
Collection	Voices that matter
Parution	29/03/2004
Nb. de pages	246
Format	18 x 23
Couverture	Broché
Poids	415g
Intérieur	Noir et Blanc
EAN13	9780735714106
ISBN13	978-0-7357-1410-6